Unable to edit Employees

• Related Articles

• Break should not be paid is checked but employee still getting paid for break

  Under HR, Employees - "Break Payments" was still ticked as "Always", when it should be Service based or Never.

• Error has occured when accessing app

  There may be an issue with this employees payroll showing zero hours. Contact support to have this rectified.

• Dark Mode Error

  Employees must logout/close the app then go into the phone settings and change from dark mode to light mode and the error will go away. If this does not stop the issue, uninstall and reinstall the app.

• I can't log on, what can I do?

  Firstly check you are entering the correct user name and password.  Remember if you are both a web user and an employee on the app you will have a different log on for the app  and as a web user. Make sure you do not have caps lock or num lock on.  ...

• What are flexible shifts?

  When creating a service, whether Standard or Advanced, a tick box is available called “flexible shifts”. Employees can book on to flexible shifts within a much wider time window than non-flexible shifts. The time window within which the employee can ...