Open shifts do not need to be scheduled or confirmed to a particular employee. Any active employee can book on to a Standard Open shift using IVR or My SmartTask. If Advanced Open shifts are used then the employee will need to book on using SmartTask Advanced. Open Shifts can also be used for Multi Person Book on/off as long as the mobile device has been assigned to the location.

Open shifts are created by selecting Open Shifts on the General Tab of the add/update services screen.