What is a tracker shift?
A Tracker service has been designed purely for the purpose of tracking time and attendance i.e. it tracks when a user clocks in and out without the need to create shifts in the location roster beforehand.
A Tracker service allows an employee to arrive at a location, enter the correct PIN and SIN credentials, using the IVR system, enter the SIN in My SmartTask app or use the Multi Person book on function to automatically create a shift for that employee in the locations roster as “In Progress” and also on the “Active” board.
The employee books off from a tracker shift in exactly the same way, either by dialing the IVR number again and entering their credentials, by using the My SmartTask app or using the multi person book off function. The shift will then show as “completed” in the location roster.
A shift will only be created if there is a Tracker service defined against the location that matches the grade of the employee.
Shifts based on a tracker service can only be created on the system by an employee booking on via IVR or My SmartTask app. They cannot be generated in the roster in advance using either the shift generation tool or the ad hoc insert mechanism.
Only one Tracker Service per Grade for each Location can be set up
To create a Tracker service, go to the location service page and select “Add Standard Tracker”
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Name |
The name given to the Tracker Shift |
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Abbreviation |
Displayed in the timesheet overview report to give the user an immediate insight into what service an employee is working |
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Grade |
The type of worker being provided e.g. Security Officer, Cleaner, Supervisor |
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Expected Duration |
Define the expected duration of the shift |
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Minimum Duration |
Specify the minimum time before an employee can book the shift. |
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Maximum Duration |
Set the maximum duration of the Tracker Shift. If the employee has not booked off by this time, the shift will be automatically ended by the system |
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When creating a service, whether Standard or Advanced, a tick box is available called “flexible shifts”. Employees can book on to flexible shifts within a much wider time window than non-flexible shifts. The time window within which the employee can ...What are open shifts?
Open shifts do not need to be scheduled or confirmed to a particular employee. Any active employee can book on to a Standard Open shift using IVR or My SmartTask. If Advanced Open shifts are used then the employee will need to book on using SmartTask ...