Error has occured when accessing app
There may be an issue with this employees payroll showing zero hours.
Contact support to have this rectified.
Related Articles
Dark Mode Error
Employees must logout/close the app then go into the phone settings and change from dark mode to light mode and the error will go away. If this does not stop the issue, uninstall and reinstall the app.
Adding Holiday for an employee from (PM) to next day (All day) giving an error
There seems to be an issue doing it this way via the employee. Workaround is to do this via HR/Holiday Summary - until we have a fix to do it through employee
Tags are not scanning
If you press the i (information) button on the logon screen on your app, it will tell you if the NFC reader is enabled. If not please enable the NFC reader in the settings of your phone.
I can't log on, what can I do?
Firstly check you are entering the correct user name and password. Remember if you are both a web user and an employee on the app you will have a different log on for the app and as a web user. Make sure you do not have caps lock or num lock on. ...
What is a tracker shift?
A Tracker service has been designed purely for the purpose of tracking time and attendance i.e. it tracks when a user clocks in and out without the need to create shifts in the location roster beforehand. A Tracker service allows an employee to ...